Orders and Deliveries

We work with very flexible conditions. Our goal is to design an offer mix so that we work as a team and our concern is not only to sell our Swiss Watch to you but also to assist you sell those to your customers. Therefore, as part of our strategy, we offer you; retailer discounts + quarterly sales promotions + quarterly or yearly incentives upon achieving your sales volumes and a constant FREE advertising and marketing support, with video ads and photos, to make our target consumers be aware of the availability of our Swiss Watch in your shop

The prices mentioned on our website are recommended retail price (RRP) for consumers, including taxes. We work with retail shops, therefore, to know your retailer discounts and promotional schemes and offers, please email us your; company name, address, VAT number together with contact person’s name and contact phone number. We will call you for a talk thereafter, if you want, we can either schedule a Skype video conference or maybe even plan to meet in person. Only when we have received your company details and we have had a talk, we shall share your retailer discounts, sales promotional details and our marketing support strategy

Our email address is; store@hagardhs.com and our Skype id is: hagardhs

To place your orders please email us the sku # of the products. Upon receiving your orders, we shall issue you a pro-forma invoice and we request you must confirm that along with your advance payment, which must be transferred online to our bank account in The Netherlands. All these details, will be mentioned on our pro-forma invoice. We ship all orders the same day or the following day upon receiving the full payment. A credit period may be arranged, but that can be discussed after we have had few transactions and upon our bankers to accept your bank’s credit payment guaranty

Usually, we have stocks in our studio, however, at times when we run out of stocks, under such situations we shall surely let you know and your orders may take around 6-9 working days for delivery

For any further enquiries and questions, please email us along with your contact details and we shall surely follow up within 1 working day

SHIPPING & RETURN POLICY

ORDER PROCESSING
Orders are processed and shipped within 24 hours of receiving payments or otherwise as discussed

SHIPPING OPTIONS

The following shipping options are available:
Standard Ground (Arrives within 2-3 business days)

SHIPPING COST

Shipping charges vary depending on the package size, weight, destination and shipping method. We shall share these to you when we receive your orders

SHIPPING ADDRESS DISCLAIMER

Your shipping address is what you had given us in along with your orders. We do not have an address verification tool, therefore, we rely on your information accuracy. We will copy paste your address on the parcel

RETURN & EXCHANGE POLICY

You chose the products and email us your orders. Only if we ship out wrong order(s), you will be entitled for returns. On condition that it is unworn, undamaged merchandise purchased, and, purchased from SwissWatchDistributors.com and or Hagardhs B.V. and within a period of 3 days (no exceptions) of delivery for a full exchange of the purchase price (sorry no cash refunds). If returned by mail, you may need to pay for return shipping, however, because of our error, we will refund that amount in adjustments. Shipping & handling fees are usually non-refundable, except for defective or wrongly shipped items 

Items must be returned in their original packaging, including accessories, extra links, and anything else that came with the item

Batteries, straps (plastic, leather, or metal) and reduced priced items (reduced retail price, special promotions, sales etc) are considered ‘Final Sale.’ Final Sale items are non-refundable, non-exchangeable, and may not be redeemed for cash vouchers unless required by law, or the merchandise is damaged or defective upon delivery.

HOW TO MAKE A RETURN/EXCHANGE

Please email us and we will call/e-mail to solve this situation

DEFECTIVE OR WRONG MERCHANDISE

If your merchandise has a significant defect right out of the box (e.g., the product is broken, has missing parts, etc.) or you have received the wrong merchandise, we’ll be happy to exchange it

Please email us and we will promptly send you a replacement or issue you a full exchange offer after you have returned the damaged or defective product. Items damaged due to customer abuse or negligence will not be accepted. If the items are broken or damaged because of shipping errors, please email us along with the photos to support your cause, while we will surely work out a solution on this, your photos will enable us to claim our insurance from our shipping agency

HOLIDAY RETURN POLICY

Order received around Christmas Holidays period i.e. around December 21st. maybe entitled for an extension of the returns period. Please email us and we will sort this out as well

WARRANTIES AND GURANTIES
All are products come with respected warranties and guaranties from their manufacturers

HOLIDAY

We take one holiday in a year, around December 21st till January 15th the following month. This is the only period during which we may not be able to pack and forward your orders, otherwise, during this period too, we check our e-mails and take orders, which are prepared for delivery when we are back at work again. Thank you!